Shipping Policy and Information
All items are shipped from Bali, Indonesia. FlyHighYoga offers only one kind of shipping.
Flat Rate International - This is our standard International shipping option. It uses Indonesian Post Office. We have an international fix cost $17 and will take between 3 and 21 days depending on destination country.
Please note we do not have any control over international customs fees or the length of time it may take your package to clear. Items shipped to the European Union are subject to individual member countries' VAT. Fly High Yoga does not cover customs, duty, or import charges or fees. Customers will be charged upon delivery. The purchaser is responsible for all such charges.
*Please also be aware that we do not control the shippers. We will always diligently process, package and send out your order. Still, we hope for the kind understanding of our customers as there may be certain delays from time to time on behalf of the shipper (especially around holiday or high volume periods). They have their own internal practices and procedures and they may vary. We have a lot of experience shipping, but the shipping times do vary. Please understand.
We always stand by our products. We are confident in the quality of our products. We do our best to portray our products accurately but variations may occur in production or screen color.
If you have any concerns or issues with a our products, we encourage you to contact us immediately to help resolve it. You can email firstname.lastname@example.org for assistance. We are eager to hear your feedback and will work to ensure your total satisfaction.
In general, we accept returns/refunds of any unused merchandise (in its original packaging and items with damage cannot be accepted) up to 30 days from the date of purchase. We are unable to refund initial shipping fees. Please note that you will be responsible for all return fees incurred during your return. We do not cover shipping, customs, tax or other fees associated with returns.
We try hard to do our very best to offer the highest quality and satisfaction to our customers.
Should you ever have any questions, issues or troubles, please let us know we are always here to support. We will surely do whatever we can to make things right. Your satisfaction is 100% guaranteed.